TERMS AND CONDITIONS

SELECT VISA SERVICES LTD- TERMS OF ENGAGEMENT

This document sets out the terms and conditions of the contract between you, the client,
and us, Select Visa Services Limited, and explains the way in which SVS will deal with your
immigration matter and charge for its services. Please consider these terms and conditions
carefully. If you have any queries please raise them with us before you sign and return this
agreement.
This engagement will commence once we have received a signed copy of the terms and
conditions and the appropriate fee for the services to be performed. We will deal with
matters arising in respect of the application lodgement to the appropriate government
department and it will cease on the provision of a judgement from the appropriate
government body. Any further representation pertaining to subsequent applications will be
provided upon enlistment of SVS’s services for the new application.
In order to complete the application we will require supporting documentation from you.
Once you have signed a copy of these terms and conditions, you will be sent a full list of the
documentation required. In addition we may require a further consultation to discuss your
documentation or to clarify points described in the paperwork provided. To enable us to
submit your application you agree:

1. That all information and documentation is to be provided on the basis of full
   disclosure of all sources, and that all documents are either originals or true certified
   copies (if applicable).
2. To provide full accurate and honest information necessary for dealing with your
   affairs and allowing us to best advise and represent your case.
3. To keep us informed about significant changes in your circumstances and contact
   details.
4. That your application will only be sent when we are satisfied that the application
   includes all necessary documents required for submission and the final balance has
   been remitted.
   On provision of the appropriate documentation listed in the documents list which will be
   provided separately, we will prepare your application for submission to the Home Office
   and/or relevant departments, usually within 5 working days upon receipt of all documents.
   The service will include any further consultations required in completing the application.
   SELECT VISA SERVICES LTD- TERMS OF ENGAGEMENT

We aim to provide you with a realistic estimate for processing times dependant on the
particular type of application being made, the turnaround of current applications, other
contributing factors which should be considered. We commit to providing regular updates
on the progress of your application when, and if, provided by the relevant government
department.
We cannot guarantee or specify a set turnaround time for your application, as we cannot
anticipate any unforeseen delays or requests for additional
information from the Home Office or otherwise.
You are strongly advised not to take any irreversible action that is subject to the success of
your visa application, such as disposing of property, making travel arrangements or
resigning from employment, until your visa application has been finalised. Every effort will
be made to keep you accurately informed of the progress of your application, but as the
application approval and the date of grant are completely beyond our control, SVS cannot
be held liable for any losses or expenses or adverse implications incurred in the event
processing of your visa application exceeds the stated time frames.
Please note that with all applications submitted, a number of checks and enquiries have to
be carried out by the UK Visas & Immigration before a decision can be made on an
application. Unfortunately, some applications take longer as some checks and enquiries can
take time to be completed. Select Visa Services are not liable for any UK Visas &
Immigration’s processing delays which may occur.
We will deal with all queries promptly, for example, we will try to return your telephone
calls on the same day, and emails will be responded with 24 hours of receipt. In most cases
emails will be responded to on the same day.
SVS expects to continue to act until the matter is completed. Either the client or we may
terminate instructions at any time. Usually, we will not do so unless a conflict of interest
arises; or if we consider that it is not in the client’s best interest that SVS continues to act; or
if we believe that there has been a breakdown of relationship and/or communications
between the client and us.
Upon termination of instructions the client will be liable for work carried out and/or fees
required up to the date. This may include any fees or payments for work necessary in order
to transfer the matter to another firm/agency/adviser. All such requests will be dealt with
within 28 days of termination date.
SELECT VISA SERVICES LTD- TERMS OF ENGAGEMENT

SVS will calculate fees payable based on an hourly rate of £180.00 plus vat for work done up
until the point that written notice of termination is received.
During the course of our work we will collect information from you and will return any
original documents to you following completion of your application and the successful
return of documentation from the appropriate government department. Copies of all
documentation, action taken and advice provided will be kept on record by our offices for
six years and will be provided to the Immigration Advice Authority (Formerly the OISC) or relevant party if requested to assess the
competence of our advice and services as part of our Immigration Advice Authority (Formerly the OISC) registration compliance. In
addition we reserve the right to disclose our files to regulatory bodies in the exercise of
their power.
We aim to provide a high standard of service at all times. If you would like to discuss how
our service could be improved, please inform us by writing to the Operations Director,
Select Visa Services Ltd, Saatchi, The Clifton Arcade, Boyces Avenue, Clifton, Bristol, BS8 4AA
or you may email chris@selectvisaservices.co.uk. If you are not satisfied with any aspect of
our service you may initially want to discuss this with your adviser, to see if the matter can
be resolved quickly. If you have spoken to your adviser or if you do not wish to discuss your
concerns with them you may wish to make a formal complaint directly to the Operations
Manager at Chris@selectvisaservices.co.uk.
Your complaint will be acknowledged within (24-48 hours) of receiving it. We aim to
respond in full to all complaints within 14 working days upon receipt. If we are unable to
resolve your complaint in this timeframe we will contact you to provide an update on our
progress. If an amicable resolution cannot be provided then we understand that you may
contact the Immigration Advice Authority (Formerly the OISC) complaints department directly.
We work on a fixed fee basis and a scale of our fees is attached to these terms and
conditions.

1. In order to initiate the case, we require initial payment (at least 50%) of the
   prescribed fee.
2. The remaining fee is to be made payable to SVS within 30 days of the initiation of the
   case.
3. Any disbursements, including the Home Office fees, will usually be payable by
   yourself directly to the appropriate body, or in advance through ourselves. We will
   only pay such disbursements having once received the appropriate payment from
   you in advance.
   SELECT VISA SERVICES LTD- TERMS OF ENGAGEMENT
4. The Home Office or British Embassy/British High Commission fees and other third
   party fees will be non-refundable regardless of the outcome of the application or
   work performed. The government fees charge the relevant fees for the consideration
   of an application.
5. We accept no liability should payment to the Home Office be invalid and lead to the
   rejection of the application and/or have subsequent immigration repercussions. It is
   your responsibility to ensure the payment is appropriate for the type and nature of
   the application. In case of rejection and return of the application by the appropriate
   body due to invalid payment details or insufficient funds in the client’s bank account
   for the visa application fees, we will not be in a position to resume preparation of
   the same application on behalf of the client. The client will receive a copy of the
   application and copies of the documents submitted originally to complete the work
   themselves. We will continue to represent the client until the provision of a
   judgement from the appropriate government body.
6. The Home Office fees are subject to change, we take no responsibility for an increase
   in the application fees. Fees quoted should be taken as correct at the time of sending
   these terms. Any changes to the fees however will be reported to you in advance.
   You shall not have any claim or right of action arising from any undertaking, representation
   or warranty that is not included in this document. No variation to these terms and
   conditions shall be effective unless in writing and signed by you and an authorised
   representative of SVS. No relaxation or indulgence which SVS may extend to you shall affect
   SVS’s rights under this agreement. If any term or provision of this contract is to any extent
   held invalid, illegal or unenforceable then the validity, legality, and enforceability of the
   remaining terms or provisions shall not in any way be affected or impaired.

All third party services such as couriers, translators, certifiers, English language proficiency
providers are payable separately and are not linked to our services in any way. Please note
that we are not responsible for any delays or damage caused by the above providers. In
case of loss of the documents by the courier company, we will not be in a position to
resume preparation of the same application on behalf of the client. The client will receive a
copy of the application and copies of the documents submitted originally to complete the
work themselves. We will continue to represent the client until the provision of a
judgement from the appropriate government body.
SELECT VISA SERVICES LTD- TERMS OF ENGAGEMENT

If you would like to proceed with our services, please complete this agreement and return it
to us together with 50% of our fees. The balance of the full fee is to be made payable to
Select Visa Services within 30 days from initiation of the application/ initial payment or on
submission of the application to the Home Office, whichever is sooner.
Transfers are to be made into our designated deposit account:
Starling Bank
Select Visa Services Limited
Account number: 11277292
Sort code: 60-83-71
Reference: Please insert your name
IBAN (International) – GB 94SRLG60837111277292
I / We have read the contents of this client-care letter and the terms and conditions set out
within.
I / We have been given an opportunity to consider all of the above.
I / We agree to be contractually bound to these terms and conditions.
Signed:
Print Name:
Address:
Date: